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At Woodstock Zambon, we strive to provide fast and reliable shipping services to our valued customers worldwide. Below are the details of our shipping policies:

 

Delivery Speed: We offer fast delivery worldwide using trusted courier services including DHL Express, FedEx, GLS. Delivery time from 1 to 5 business days with product in stock.

 

Order Processing: All orders are processed promptly, and packages are dispatched on the next business day following the placement of your order. Please note that orders placed on weekends or holidays will be processed on the next business day.

 

Tracking Information: We understand the importance of tracking your package. Once your order has been dispatched, you will receive an email notification containing a tracking number. This tracking number allows you to monitor the progress of your shipment until it reaches your doorstep. Please check spam folder of email if you didn't see anything.

 

Shipping Rates: Shipping rates may vary depending on the destination and the weight of your package. You can view the shipping costs during the checkout process before finalizing your order.

 

Customer Support: For any assistance regarding tracking, shipping, or any issues with your package, our dedicated customer support team is available Monday through Friday. Please feel free to contact us at info@woodstockzambon.com, and we will be happy to assist you.

 Customs and Duties: Please be aware that international orders may be subject to customs duties and taxes upon arrival in the destination country. These fees are determined by the customs authorities of the respective country and are the responsibility of the recipient.

 

Delivery Estimates: While we make every effort to ensure timely delivery, please note that delivery times may vary depending on the destination and any unforeseen circumstances such as customs delays or extreme weather conditions. Estimated delivery times will be provided during the checkout process based on your shipping address.

 

Re-Shipping of Uncollected Packages

If the package is not collected by the customer and is returned to our warehouse, we will contact the customer to arrange for re-shipment. Please note that the cost of re-shipping the package will be borne by the customer. The re-shipping fee must be paid before the package is dispatched again.

Order Cancellation Due to Uncollected Packages

If the customer chooses to cancel the order instead of having the package re-shipped, we will process a refund with a 15% deduction from the total order amount. This deduction covers the costs of shipping, handling, and logistics incurred by our company.

Conditions for Refund

The refund will only be processed once the package has been returned to our warehouse and inspected to ensure that the products are in their original condition. The refund, will be issued using the same payment method initially used by the customer in 14 business days upon receiving the products by our wharehouse. We will process a refund with a 15% deduction from the total order amount. This deduction covers the costs of shipping, handling, and logistics incurred by our company.

Thank you for choosing Woodstock Zambon!