WARRANTY AND REPAIRS
For mechanical parts there is a 2 years warranty and for the strap 1 month.
Does not include:
– damage caused by improper use such as falls, scratches, barrel.
– intentional damage
– direct contact with water or strong steam jets
– wear over time
The warranty loses its value if the product is opened or repaired by third parties without Woodstock Zambon permission.
Shipping costs for repairs or returns are on customer charge.
If the product arrives damaged Woodstock will provide free to send a new product. Our assistance must be contacted within 48 hours of arrival by sending an email to our support service: email@example.com
Shipping address is the following:
“Woodstock Zambon, via 2 Giugno, 36 Sarcedo (VI) 36030 Italia”
Shipment must be tracked: it is the customer responsibility return the entire product, complete with all its parts (original packaging).
Before sending a product you have to contact our assistance for a confirmation on our email address: firstname.lastname@example.org
As soon as the package arrives in the company the re-crediting of the sum will be visible in your bank in 10 working days.
Woodstock is not responsible and will not compensate the customs duties foreseen in some countries.
Each product is handmade in our company, with the utmost care and precision, every imperfection is to be considered a particularity and originality of the unique handmade product of its kind.
For personalized products, returns are not possible.
In pre-order products there may be delays due to the COVID-19 situation. The date is indicative and may be subject to slight delays.
It’s not possible to cancel the order of pre-order products.
As all orders are shipped from Italy, you do not have to pay customs duties or import taxes for orders within the EU. However, these costs can accrue outside the EU.
Customs duties go 100% to the customs of the respective country of destination and must be paid by the customer.
If you are still unsure whether you are subject to customs duties, we recommend that you contact your local customs office.