WARRANTY AND REPAIRS
For mechanical parts there is a 2 years warranty and for the strap 1 month.
For Waterproof watches, always check before any contact with water that the power button is well pressed. Do not use on hot water or for dives. Is it advised to dry the watch with a towel after water contact.
Warranty does not include:
– damage caused by improper use such as falls, scratches, barrel.
– intentional damage
– direct contact with hot water or steam jets
– wear over time
The warranty loses its value if the product is opened or repaired by third parties without Woodstock Zambon permission.
Shipping costs for repairs or returns are on customer charge.
If the product arrives damaged Woodstock will provide free to send a new product. Our assistance must be contacted within 48 hours of arrival by sending an email to our support service: firstname.lastname@example.org
Shipping address is the following:
“Woodstock Zambon, via 2 Giugno, 36 Sarcedo (VI) 36030 Italia”
Shipment must be tracked: it is the customer responsibility return the entire product, complete with all its parts (original packaging).
Before sending a product you have to contact our assistance for a confirmation on our email address: email@example.com
As soon as the package arrives in the company the re-crediting of the sum will be visible in your bank in 10-15 working days.
On the articles of costume jewelery there may be slight differences due to the stock of the moment.
Each product is handmade in our company, with the utmost care and precision, every imperfection is to be considered a particularity and originality of the unique handmade product of its kind.
We are sorry to inform you that returns are not possible for personalized products with engravings.
In pre-order products there may be delays due to the COVID-19 situation. The date is indicative and may be subject to slight delays.
It’s not possible to cancel the order of pre-order products.
Commercial invoice must be requested when the order is placed or immediately afterwards. It is not possible to issue an invoice on packages that have already been shipped.
As all orders are shipped from Italy, you do not have to pay customs duties or import taxes for orders within the EU. However, these costs can accrue outside the EU.
Customs duties go 100% to the customs of the respective country of destination and must be paid by the customer.
If you are still unsure whether you are subject to customs duties, we recommend that you contact your local customs office.
Refund will take 15 to 20 working days once the refund is approved from the assistance.