WARRANTY AND REPAIRS
For mechanical parts there is a 2 years warranty and for the strap 1 month.
For Waterproof watches, always check before any contact with water that the power button is well pressed. Do not use on hot water or for dives. Is it advised to dry the watch with a towel after water contact.
Warranty does not include:
– damage caused by improper use such as falls, scratches, barrel.
– intentional damage
– direct contact with hot water or steam jets
– wear over time
The warranty loses its value if the product is opened or repaired by third parties without Woodstock Zambon permission.
Shipping costs for repairs or returns are on customer charge.
If the product arrives damaged Woodstock will provide free to send a new product. Our assistance must be contacted within 48 hours of arrival by sending an email to our support service: woodstockzambonassistance@gmail.com
Shipping address is the following:
“Woodstock Zambon, via 2 Giugno, 36 Sarcedo (VI) 36030 Italia”
Shipment must be tracked: it is the customer responsibility return the entire product, complete with all its parts (original packaging).
Before sending a product you have to contact our assistance for a confirmation on our email address: woodstockzambonassistance@gmail.com
As soon as the package arrives in the company the re-crediting of the sum will be visible in your bank in 10-15 working days.
On the articles of costume jewelery there may be slight differences due to the stock of the moment.
CUSTOMIZED PRODUCTS
Each product is handmade in our company, with the utmost care and precision, every imperfection is to be considered a particularity and originality of the unique handmade product of its kind.
We are sorry to inform you that returns are not possible for personalized products with engravings.
PRE-ORDER
In pre-order products there may be delays due to the COVID-19 situation. The date is indicative and may be subject to slight delays.
It’s not possible to cancel the order of pre-order products.
INVOICE
Commercial invoice must be requested when the order is placed or immediately afterwards. It is not possible to issue an invoice on packages that have already been shipped.
CUSTUMS DUTIES
As all orders are shipped from Italy, you do not have to pay customs duties or import taxes for orders within the EU. However, these costs can accrue outside the EU.
Customs duties go 100% to the customs of the respective country of destination and must be paid by the customer.
If you are still unsure whether you are subject to customs duties, we recommend that you contact your local customs office.
REFUND
The refund will only be processed once the package has been returned to our warehouse and inspected to ensure that the products are in their original condition. The refund, will be issued using the same payment method initially used by the customer in 14 business days upon receiving the products by our wharehouse. We will process a refund with a 15% deduction from the total order amount. This deduction covers the costs of shipping, handling, and logistics incurred by our company.
